ICT Technician

Title: ICT Technician

Hours: 36

Salary: £22,342 - £24,470

Reporting: Senior Infrastructure Analyst

Contract: Permanent

Positive Steps are looking for an experienced ICT Technician. The successful candidate will be the first point of contact for IT related issues across the organisation.

You will manage support tickets through the organisations ticketing system and will keep users and customers updated, escalate to 3rd parties or management as required and see the ticket through to resolution.

You will also be responsible for pro-actively supporting the environment by monitoring backups, network and server monitoring and maintaining patching/updates of systems as required....

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A Message from our CEO Steph Bolshaw

Thank you for showing an interest in joining Positive Steps at this exciting time as we galvanise our “new normal’ ways of working and build upon a strategic programme started in late 2019 to embrace efficiency and effectiveness and to grow our business model. The programme was made up of three key strands:

  • A modern ‘fit for purpose’ delivery centre
  • An empowered and agile workforce
  • Effective systems and processes that embrace innovation, technology, and change

As you will appreciate the programme has been severely affected by the Covid-19 pandemic but despite the significant challenges that threw at us we have remained on course and continued to deliver.

The first strand was completed during lockdown and our refurbished head office and client delivery centre at Medtia Place, Oldham was re-opened to clients in mid-July 2020.

All our frontline staff now have ICT equipment that enables them to work in an agile way and ensured they could continue delivering our vital services for vulnerable people in a variety of ways throughout the various pandemic restrictions. As we are now living and work alongside Covid-19 we have adopted a blended approach of home/office/locality working and are now focussing on establishing locality delivery spaces to complete this strand of work.

It has been challenging to implement our third strand, but good progress has been made and the improvements have been welcomed whilst releasing some efficiency savings.

I am extremely proud of the Positive Steps Team (Trustee’s, Management, Staff and Volunteers) that have achieved so much during these unprecedented times, but we recognise the need to strengthen our resources in some key areas of the business to help us complete and sustain the programme.

If you would like to be part of our exciting journey, then please take the first step and submit your application.

Apprentice ICT Technician

Title:                      Apprentice ICT Technician 

Hours:                   36

Salary:                   £12,785.76

Positive Steps are looking for an ICT Technician Apprentice to assist in the delivery of a quality service to through proactively assisting the work of the ICT Team. This is a first-class opportunity for the right person...


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Business Development Manager

Positive Steps is known for its unique approach to providing a range of targeted and integrated services for both young people and adults in the communities in which we operate.

We are proud of our record of achievement across Information, Advice and Guidance to young people, managing Youth Offending and interventions with Families. We also support young people who misuse substances and alcohol; our work with Young Carers, Healthy Schools and the Teenage Pregnancy Strategy all complement our core values of working in partnership to make a difference.

Business Development Manager

Full time

£30,500 - £31,500 per annum


The Business Development Manager will work with Positive Steps Senior Managers to pro-actively raise the profile of the Charity and its work, build effective partnerships, and forge new collaborative opportunities.  This will enable the organisation to increase its financial sustainability for the future. The role will drive our income generation and business development strategy under the traded services arm of the organisation. We offer membership of NEST Pension Scheme, annual leave from 34-39 days, flexible working arrangements, a voluntary benefits programme including childcare vouchers and learning and development opportunities.

If you are excited by these opportunities, wish to join our successful team and embrace the challenges ahead then download an application pack. Alternatively e-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.. Alternative application pack formats are available upon request. If you have hearing or speech difficulties, and are a textphone user, you can call us direct using Typetalk on 18001 0161 621 9400.

Closing date: Friday 5th August 2016 at 5pm,

Interviews to be held on Wednesday 17th August 2016 The successful candidate will be an employee of Positive Steps who operates a Safer Recruitment process to protect vulnerable young people and adults.  We are an equal opportunities employer who values diversity and positively encourages applications of all ages from all sections of the community.  

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